How quickly do you respond to calls in Mount Prospect?+
For active leaks or storm damage, we prioritize Mount Prospect calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Mount Prospect.
Do you provide free, upfront pricing before starting work?+
We give every Mount Prospect customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Mount Prospect, IL?+
We hold an active IL contractor license and full insurance coverage, and we'll provide proof of both on request — most Mount Prospect customers ask, and we expect that.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Mount Prospect customers say this cuts weeks off their claim process.
How many days will a reroof take at my Mount Prospect home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Mount Prospect?+
We do these regularly for Mount Prospect homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Mount Prospect too?+
We serve Mount Prospect and the surrounding communities throughout Mount Prospect, IL — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
